How Kindred Helped Medely Scale High Quality Coaching.

Medely is the largest labor marketplace for short and long term healthcare jobs. Medely helps healthcare professionals instantly access high paying healthcare jobs with the freedom and flexibility to work when and where they want. Medely also provides healthcare facilities with the tools needed to manage their contingent workforce, time tracking, billing and credentials management.


Medely was founded in 2016 and is based in Santa Monica, California. The fully remote company has 400+ employees and 60+ managers.

Especially in an uncertain macroeconomic market, supporting employee development is one of the Medely People team’s most important priorities. Based on research and experience, the team knew that more effective employees would mean improved retention, better performance, and higher employee engagement.


However most of the development solutions that they tried, including internal programming, workshops, a dedicated LMS, and mentorship programs had poor utilization and adoption.The only solution that seemed to have worked had been high quality 1:1 executive coaching but that was too expensive to scale to all employees.


Medely was looking for a high quality, high utilization way to engage, support, and improve all of their employees, not just their executives.

Medely chose to implement Kindred Minds for their team. They were excited about the prospect of using AI to scale the efficacy of personalized coaching for all Medelyans. Further they believed that integrating coaching into Slack could meaningfully reduce the friction for employees to engage.

The results well exceeded the Medely team's expectations:

• Users were thrilled. Every employee signed up and was onboarded within 3 weeks. The original onboarding goal was 60%
• Within the first month, Kindred had over 450 conversations with Medely users, representing over tens of thousands of dollars in saved HRBP time.
• Utilization was 3x what Medely expected with 88% of users using the product regularly. 65% of employees were asking and engaging Kindred questions weekly.
• Most importantly, utilization translated into more effective employees. 53% of managers said they became better managers because of Kindred. They reported several aspects of the platform such as Kindred’s highly personalized pre-meeting nudges, the always-on nature of the coach, and the unique insights Kindred offered

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With Kindred, Medely finally found a enablement solution that worked for both their employees and the People team. They had clear metrics that demonstrated ROI in their enablement programming.

The Medely team was pleased with the results from the initial engagement and decided to extend the engagement. As the engagement continues, Medely uses Kindred as a core component of its employee enablement stack by adding new resources and learning materials to further train the AI coach.