FAQs (Frequently Asked Questions)

1) Can we provide feedback to edit the documentary after it’s been delivered?
Yes and no: We want everyone to love their documentaries, therefore, all purchases include 1 round of edits if you would like anything removed (example: please remove this photo or this specific story). This does not include any changes to the documentary (example: please move this story to the front of the documentary please). Reach out to our team on our Contact Page with any edit requests.
2) How long does the interview, editing, and production take?
Interviews last 30 to 45 minutes, and we have interview availability every single week. Editing and video production take 2-4 weeks after your interview is complete.
3) Should the interviewee use their phone or their laptop/desktop computer?
We highly advise the use of a laptop or desktop computer for interviews.
4) Can more than one person be interviewed?
At this time we are only doing single person documentaries. If you would like more than 1 person interviewed, we would suggest purchasing separate documentaries.


5) What if I have a bad internet connection?

This is very important! Your documentary video quality will depend on the speed of your internet connection. We recommend a minimum of 2 Mbps upload and 2 Mbps download for a quality video. You can use Google's free tool to test your connection speed here.

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